I= THE IMPACT OF TOTAL QUALITY MANAGEMENT ON A COMPETITIVE BUSINESS POSITION
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Title of Thesis
THE IMPACT OF TOTAL QUALITY MANAGEMENT ON A COMPETITIVE BUSINESS POSITION

Author(s)
Institute/University/Department Details
University of Engineering and Technology Lahore/Department of Mechanical Engineering
Session
1999
Subject
Mechanical Engineering
Number of Pages
360
Keywords (Extracted from title, table of contents and abstract of thesis)
total quality management (tqm), competitive business position (cbp), international quality award (iqa), comprehensive synthesis process (csp), european quality award (eqa), the deming prize (dp), malcolm baldrige national quality award (mbnqa), management practices recommendations (mprs)

Abstract
The main aim of this research study was to develop a Total Quality Management (TQM) model which could lead a company into a Competitive Business Position (CBP) both in local and international markets. A TQM International Quality Award (IQA) model was developed against which a company could assess its progress in areas of quality or prepare an application for a quality award. It is an international, generic and non competitive award model which is applicable to a company of any size, in any business and in any country. The model has overcome the short comings of existing national quality award models and has also filled a gap in the TQM literature.

The TQM IQA model was based on an accepted and comprehensive criteria set. This was developed through a Comprehensive Synthesis Process (CSP) of reviewing relevant quality literature. This CSP covered the short comings of existing syntheses which were either very limited or a guru or industry specific. This CSP also included the criteria set of the best known quality award models like the European Quality Award (EQA), the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA). The CSP provided a knowledge base in terms of an accepted criteria set for the TQM IQA model. The model has provided the required attributes for a TQM model, in having an accepted criteria set, a framework, being comprehensive, flexible, non prescriptive and universal.

The model passed through four stages of a pre-test validation process against the required attributes of a TQM model, individual critical reviews, multi-disciplinary panel validation and user validation. The model was modified after each stage of debugging before being processed to the next stage. The facilitator lead workshop method was used in the pre-test validation and debugging process as the model was new, and was being used for the first time and in a company, which had little experience of the TQM model assessment process. The rationale for using the facilitator lead workshop method was to refine the model through in depth face to face discussions and understanding of the reviewers point of view. This resulted in a validated TQM IQA model.

The validated TQM IQA model was also compared to the best known national quality award models including the DP, the MBNQA and the EQA in order to check the relative strengths and weaknesses of these models. A three stage comprehensive comparative analysis process showed that the TQM IQA model was more logical in sequencing the factors and elements and comprehensive. Observations, on existing quality award models made, by different quality advocates, have been discussed. The advantages of the TQM IQA model have also been set out which out stand the TQM IQA model aside from existing national and regional quality award models.

The TQM IQA model was successfully used in a self assessment case study of a manufacturing company based in Pakistan. An assessment application was prepared by the company which was then analysed for strengths and for areas for which improvement was needed. The overall results indicated that the company was in the early stages of TQM initiatives and that there were large areas for improvement.

The overall result of this research study was the development of a TQM quality award model which was generic, non competitive, free of national and regional boundaries and gurus ad industry specific nature. The TQM Bureau Lahore Chamber of Commerce and Industry (LCCI) is currently formulating a TQM quality award which will be based on the TQM IQA mode. This will be the first TQM award in Pakistan. Keywords: TQM, Factors and Elements, Attributes, Synthesis Criteria set, Framework, Score, Pre-test validation, Comparative analysis, National and International quality award models.

Download Full Thesis
4921.41 KB
S. No. Chapter Title of the Chapters Page Size (KB)
1 0 Contents
195.14 KB
2 1 Introduciton 1
88.18 KB
  1.1 Background 1
  1.2 Research Aims And Objectives 3
  1.3 Research Design 4
  1.4 Structure Of The Thesis 5
3 2 The Impact Of Total Quality Management On The Competitive Business Position – A Literature Review 7
206.78 KB
  2.1 Introduction 7
  2.2 TQM As A Competitive Business Philosophy 7
  2.3 TQM Implementation Successes 13
  2.4 TQM Implementation Failures 15
  2.5 Results 20
  2.6 Summary And Conclusions 21
4 3 The Need For A TQM Model And Its Required Major Attributes 22
129.64 KB
  3.1 Introduction 22
  3.2 The Need For A TQM Model 22
  3.3 Required Major Attributes For A TQM Model 28
  3.4 Summary And Conclusions 30
5 4 The TQM Criteria Set 31
155.17 KB
  4.1 Introduction 31
  4.2 TQM Factors And Elements 31
  4.3 Need For Synthesis 32
  4.4 Rationale For The Judgmental Process 38
  4.5 Development Of A TQM Criteria Set 39
  4.6 Rationale For Sequencing Factors And Elements 41
  4.7 Summary And Conclusions 42
6 5 The Development Of A TQM Model 43
248.67 KB
  5.1 Introduction 43
  5.2 Scoring Scheme For A TQM Model 43
  5.3 Framework For A TQM Model 45
  5.4 Definition Of The TQM Model 54
  5.5 Application Of The TQM IQA Model 55
  5.6 Nature Of The TQM IQA Model 59
  5.7 Summary And Conclusions 60
7 6 Pre-Test Validation Of The TQM IQA Model (Pilot Study) 61
320.7 KB
  6.1 Introduction 61
  6.2 The Validation Process 61
  6.3 Stage I – Validation Of The TQM IQA Model Against The Required Major Attributes Of A TQM Model 62
  6.4 Stage 2 Individual Critical Reviews 64
  6.5 Stage 3 Multi-Disciplinary Panel Validation6 88
  6.6 Stage 4 User Validation 74
  6.7 Final Adjustments To The TQM IQA Model 77
  6.8 Summary And Conclusions 78
8 7 Comparative Analysis Of Criteria Sets Of The TQM Quality Awards Models 80
329.35 KB
  7.1 Introduction 80
  7.2 Types Of TQM Model 80
  7.3 Existing TQM Assessment Models 84
  7.4 Comparative Analysis Of The Criteria Set Of The TQM IQA Model With The Criteria Sets Of Existing Quality Award Models 87
  7.5 Observations On The Existing Quality Award Models Made By Quality Advocates 92
  7.6 Advantages Of The TQM IQA Model 99
  7.7 Summary And Conclusions 101
9 8 The Use Of The TQM IQA Model A Self Assessment Case Study (Main Study) 103
139.55 KB
  8.1 Introduction 103
  8.2 Assessment Scenario 103
  8.3 Assessment Methods 105
  8.4 Conduct Of The Self Assessment Case Study 107
  8.5 Analysis Of The Self Assessment Case Study 110
  8.6 Management Practices Recommendations (Mprs) 110
  8.7 Summary And Conclusions 112
10 9 Discussion 113
35.31 KB
11 10 Conclusions And Recommendations 116
40.52 KB
12 11 References 119
367.8 KB
13 12 Appendices 143
3085.89 KB