Keywords (Extracted from title, table of contents and
abstract of thesis)
Implementation, Quality Management,
Techniques, Improve, Quality, cotton, Yarn, industry, Pakistan |
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Abstract
Quality management
has emerged with promising organizational performance outcomes
around the business world and has brought healthy prospective for
the modern era business organizations to meet the challenge of
continuous quality improvement to satisfy the customer demands.
Organizations are forced to ensure the quality of their products and
services to meet the challenges posed by the competition existing in
the markets around the globe, growing customers’ awareness of market
development, ever escalating quality demands from customers, and the
urge of organizations to strive for winning the competitive edge at
marketplace.
This dissertation provides the insight of quality management status
of cotton yarn industry of Pakistan by addressing the issue of
quality management implementation in the industry and its
performance outcomes. This dissertation is meant to evaluate that
whether the quality management programs, which proved very effective
in improving organizational performance in the advanced countries,
could be successful in the organizations belonging to developing
country like Pakistan. The existing literature of quality management
is mostly based on research performed in advanced countries,
therefore to contribute to the body of knowledge of quality
management in Pakistan this study is conducted in the cotton yarn
industry of Pakistan.
The organizational culture, management style, human resources and
the managerial perspectives are considered critical factors in
defining the success or failure of the quality management programs.
Hence, it is worthwhile to appraise the effect of quality management
practices in improving the quality of yarn and organizational
performance in context of cotton yarn industry of Pakistan, which is
characterized with a specific organizational culture, management
style, human resources, and managerial perspectives. Within this
research objective, the research problem was established as “What
level of Quality management implementation is achieved by cotton
yarn industry of Pakistan, and how much quality management is
effective in improving quality of cotton yarn industry?” To address
the main research problem, four research activities were planned.
The first research activity was to have exhaustive hypothetical and
pragmatic knowledge about the concepts, principles, practices, and
the issues related to quality management implementation in
organizational context. This research activity was imperative to
discover quality management approaches to develop a research
structure to evaluate the level of implementation of quality
management techniques by the cotton yarn industry of Pakistan. The
second research activity was to explore the empirical
interrelationship of quality management practices implemented in
organizational context of the cotton yarn industry of Pakistan. The
third research activity was to identify the relationship of quality
management techniques with the performance measures in the
organizational perspectives of cotton yarn industry of Pakistan. The
fourth research activity was to evaluate the effect of
implementation of quality management techniques on organizational
performance and quality improvement of cotton yarn. To comply with
these research activities, main research problem was re-defined into
four sub-questions
i. What level of adoption of quality management techniques is
achieved by the cotton yarn industry of Pakistan?
ii. How do quality management techniques interrelate in the work
environment of the cotton yarn industry of Pakistan?
iii. How does implementation of quality management techniques link
with the performance measures of cotton yarn industry of Pakistan?
iv. What effect implementation of quality management techniques has
on the quality of yarn in the cotton yarn industry of Pakistan?
In addressing research question 1, the findings of this research
show that cotton yarn industry of Pakistan has implemented quality
management techniques at a moderate level, and quality management
programs are receiving positive response from the industry. In
addressing research question 2, the findings of this research show
that in the organizational environment of cotton yarn industry of
Pakistan, all the quality management techniques have significant
positive correlation with each other, except the practice of
changing the suppliers for their failure in maintaining the promised
quality level. In addressing research question 3, the findings of
this research show that implementation of quality techniques is
positively linked with the organizational performance measures,
except for the practice of changing the suppliers for their failure
in achieving and maintaining the minimum level of quality, that has
negative effect on performance measures. In addressing research
question 4, the findings of this research show that in the context
of cotton yarn industry of Pakistan, the implementation of quality
management techniques proved to have a significant positive impact
on profitability, market share, sale volume, reduction in rejection
rate, and organizational performance.
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