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Title of Thesis

Analyzing Business Processes: Proposing And Testing A Model Of Employee And Organizational Performance

Author(s)

ARSHAD ZAHEER

Institute/University/Department Details
FUIEMS / Foundation University, Islamabad
Session
2009
Subject
Management Sciences
Number of Pages
231
Keywords (Extracted from title, table of contents and abstract of thesis)
Business Processes, Business Process Analysis, Business Process Orientation, Business Process Innovativeness, Business Process Efficiency, Employee Performance, Organizational Performance

Abstract
This study analyzes business processes in public and private sector organizations with respect to key performance variables such as business process orientation, business process innovativeness and business process efficiency. After presenting a theoretical framework, a model is proposed and tested to examine the impact of business processes on employee and organizational performance. Proportionate stratified sampling method is used to collect data from employees of domestic scheduled banks in Pakistan through a structured questionnaire. With a response rate of 19%, a total of 474 completely-filled questionnaires were received, constituting the sample size of this study. This empirical investigation uses factor analysis and structural equation modeling techniques like simple linear regression and partial least squares to test the proposed model. SPSS 15.0 and visual partial least squares (VPLS) 1.04 were used for data analysis. The findings validate the proposed model, with significant direct and indirect correlations observed between business process variables and employee and organizational performance. This study strongly supports a process-based view of business performance. A process approach is of immense importance in Pakistan given that inefficient business processes are the overwhelming norm in businesses over there.

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910 KB
S. No. Chapter Title of the Chapters Page Size (KB)
1 0 CONTENTS

 

vi
100 KB
2

1

INTRODUCTION

1.1 Background

1.2 Broad Area of Study
1.3 Specific Area of Study
1.4 Research Objectives
1.5 Problem Statement

1.6 Rationale of the Study

1.7 Academic Contribution of the Study

2
135 KB
3 2 LITERATURE REVIEW

2.1 Concepts and Definitions

2.2 Operational Definitions
2.3 Theoretical Background of the Proposed Model
2.4 Proposed Model and Hypotheses

19
192 KB
4 3 METHODOLOGY

3.1 Instrumentation and Refinement of Measures

3.2 Pilot Testing
3.3 Data Collection
3.4 Sampling Design

3.5 Procedural Design

63
126 KB
5 4 ANALYSIS AND RESULTS

4.1 Demographic and Organizational Profile of Respondents

4.2 Reliability and Validity
4.3 Descriptive Analysis
4.4 Testing the Model of Employee and Organizational Performance

4.5 Independent Samples t-tests

76
573 KB
6 5 CONCLUSION AND RECOMMENDATIONS

5.1 Discussion and Conclusion

5.2 Practical Implications
5.3 Limitations and Future Research

170
127 KB
7 6 REFERENCES & APPENDICES 176
189 KB