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Title of Thesis

Development Of Pharmaceutical Distribution Model For Customer Satisfaction

Author(s)

MUHAMMAD USMAN AWAN

Institute/University/Department Details
Institute of Quality and Technology Management, Faculty of Engineering and Technology / Quaid-e-Azam campus, University of the Punjab, Lahore
Session
2008
Subject
 
Number of Pages
119
Keywords (Extracted from title, table of contents and abstract of thesis)
Development, Pharmaceutical, Distribution, Model, Customer, Satisfaction

Abstract
No Abstract

Download Full Thesis
2,675 KB
S. No. Chapter Title of the Chapters Page Size (KB)
1 0 CONTENTS

 

10
65.7 KB
2

1

INTRODUCTION

1.1 Research Problem

1.2 Purpose of the research

1.3 Significance of this Research

1.4 Structure of the thesis

14
72.2 KB
3 2 TQM, CUSTOMER SATISFACTION AND SERVICE QUALITY

2.1 Total Quality Management (TQM)

2.2 Critical Success Factors of TQM

2.3 Customer Satisfaction

2.4 Service Quality

2.5 Summary of the Chapter

20
121 KB
4 3 SERVICE QUALITY DIMENSIONS AND SERVICE QUALITY IN SUPPLY CHAINS

3.1 Service Quality Dimensions

3.2 Service Quality in Supply Chains

3.3 Pharmaceutical Sector of Pakistan

3.4 Summary of the Chapter

40
87.3 KB
5 4 METHODOLOGY

4.1 Research Questions

4.2 Research Strategy and Data Collection Methods

4.3 Selection and Refinement of the Questionnaires

52
1,176 KB
6 5 ANALYSIS OF TQM SURVEY QUESTIONNAIRE

5.1 Scale Purification

5.2 Correlation Analysis

5.3 Regression Analysis

71


139 KB
7 6 ANALYSIS OF SERVICE QUALITY SURVEY QUESTIONNAIRE

6.1 Scale Purification

87


1,260 KB
8 7 DISCUSSION AND CONCLUSION

7.1 Discussion / Conclusion of TQM Survey Questionnaire Results

7.2 Discussion / Conclusion of Service Quality Survey Questionnaire Results

7.3 Limitation and Suggestions for Future Research

94


68 KB
9 8 APPENDICES & REFERENCES

99


112 KB